Brentwood

Our partnership with Brentwood Services, Inc. has been a great addition to our claims/risk management program at PruittHealth, Inc. Their excellent customer service, along with their proactive claim handling and attention to detail have greatly benefited our bottom line. We have complete trust in the adjusters to use best practices to work our claims and to help get our employees back to work in a timely manner.

With Workers Compensation Insurance, fair and prompt treatment of the injured employee is critical to their recovery and controlling the expenses on the insurance side. For about twenty years as a trustee of a Workers Compensation insurance trust, I witnessed Brentwood Services claims’ administrators do just that. Never once were an injured worker’s needs ignored for the plan’s bottom line, yet never once did the trustees feel money was unjustly awarded on a claim.

It is a rarity these days to see a significant reduction in our reserves for our lines of insurance. I attribute the decrease to several factors, with the main factor being Brentwood’s claims handling. I thought you might want to share my comments with your senior management and your individual team. I truly appreciate our long relationship with Brentwood! P.S. You and your team make my job easier.

I have worked for 30 years in the claims/insurance industry, and can say that I have never worked with a company with such integrity as Brentwood. They anticipate my needs as a customer, and my management team is extremely satisfied with the services, personnel and products we receive from them. Our claims adjusters and other contracted services we receive from Brentwood consistently exceed our expectations. I can truthfully say they have never fallen short in their service to our organization.

As a Case Manager, two things are vital in my day-to-day: A great adjuster and a user-friendly claims management system. Brentwood’s team of adjusters, Med-only and Lost-Time, alike, consistently demonstrate an understanding of the complexities of work comp. It’s never apparent that their adjusters handle more than one employer; They are extremely responsive, always willing to go above and beyond, and never seem distracted. Brentwood’s claims management system is exceptionally detailed, easy to navigate, and well suited for daily to yearly reporting and claimant information. Along with the various report types available, Brentwood also gives the employer the option to obtain custom reports. Brentwood’s claims management system and the knowledge and experience of its adjusters have become a dependent factor in our program.